Where it lives
Settings → Communications & Alerts → Calls & texts.
Included with Operator.One HandyDesk business number is part of the Operator plan.
Choose how calls and texts are handled
- Open Communications & Alerts and review the Calls & texts provider.
- When a connected provider such as SignalWire or Quo is enabled, use HandyDesk for the supported call/text workflow.
- When the provider is Disabled, text buttons offer your phone's Messages app instead.
What happens next
The provider choice controls where the next customer communication is handled. External phone-app sends should not be assumed to create HandyDesk conversation history.
Good to knowAvailability still depends on the business-line/provider setup being complete for that workspace.